We are committed to providing you with quality sales leads for your business.
Lead Criteria. A “Lead” is:
- Homeowner or authorized decision maker;
- Looking for service on a residential property–but depending on the category can be mixed use;
- The property must be within the territory specified by the client with an interest in the product or service agreed upon service category with the client
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Clients are required to go to the property for free;
- Exceptions;
- HVAC and Plumbing ($80 maximum trip/service charge)
- Repairs to existing products are not considered qualified for any product or services;
- All services leads must be for the specifically contracted services;
- All remodeling leads must be for both product and installation.
Lead Credit Policy. If you receive a Lead that applies to one or more of the scenarios listed below, please submit a request for Lead Review via the client portal interface to your account. Our Lead Review team will review your request and respond via email within two to three business days. The final determination whether any Lead qualifies for a credit will be made by Keyword Connects in its sole discretion.
If you have any questions or concerns, please do not hesitate to contact our Lead Reviews team at leadreviews@keywordconnects.com.
The leadreviews@keywordconnects.com email address is used for correspondence only; no leads will be accepted for lead review sent to this email address.
Please note: credit requests must be submitted within five (5) business days of receipt of the lead. A Lead will not be reviewed nor approved for credit if submitted outside the five (5) business day window.
We will credit your account if the lead you receive is not a homeowner meeting one or more of the following criteria.
This lead criteria and lead credit policy may be amended by Keyword Connects from time to time effective upon posting on our website.
Posted Date: 3/1/2021 Lead Criteria and Lead Review Request Policy
